the connect pinout does not work!!

the iPod connect pinout doesn't work when i put iPod in it! nothing happened 

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    Permanently deleted user

    If you are not getting a connection please try the factory reset on the dock.  This is done by holding down the two buttons on the back of the unit at the same time for a few seconds.  The dock will shut down and then turn back on.  Also, you may want to try connecting another device (iPhone/iPod) if available, to make sure that the connection problem is definitely with the 30-pin connector on the dock, and not the device.  If you still continue to have connections problems then you should contact technical support at (877) 655-4901.  The issue will be escalated if they are unable to resolve the problem after troubleshooting.

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