Volume Level Adjustment for Audio Dock

Sound Dock is less than a month old and the volume started coming across at a very low level - we have to turn it up all the way to be able to hear.  I've tried using the app to adjust to no avail, also tried multiple iPods and iPhones, all have the same volume issue.  There were a couple of times that I turned the Audio Dock off and back on and the volume worked - but it does not work 98% of the time.  Any suggestions?

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    James Ferris

    I did try the factory reset and it fixed the volume issue for a minute - then the volume dropped back down to barely audible.  

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