Wireless Performance with Airport Extreme or Airport Express

Why am I experiencing Airplay drop-outs while using Airport Extreme?

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5 Comments

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  • 0
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    Permanently deleted user

    Please make sure that your Airport Extreme or Airport Express firmware is 7.6.1 or later.

  • 0
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    alberto velez

    but how do you load the firmware?

  • 0
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    Permanently deleted user

    Please refer to Apple support for updating Airport Extreme firmware: http://support.apple.com/kb/HT2611

  • 0
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    Will Rees

    I've started getting drop outs after 2 seconds of audio. I have a second generation Airport Extreme running 7.6.1. I'm using the iPhone 5 (6.0.1). 

     

    Any help would be great. This is really frustrating. 

  • 0
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    Permanently deleted user

    Drop-out's can be caused by increase in network traffic. You may want to try the following:

    1. Move the unit closer to Wi-Fi access point.

    2. Power Cycle the unit. Air Dock should automatically reconnect to your Wi-Fi network with the previously configured AirPlay settings.

    Should you continue to have trouble please contact us through our support page: http://www.audyssey.com/support/product-support.  You will be assisted with a warranty return as the product is covered under a 1-year warrnaty.

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